This course focuses on ensuring customer comfort in any hospitality organization such as a hotel, restaurant, or company facility. It aims at customer satisfaction, leading to his loyalty and repeated business. Trainees in this course will have the opportunity to receive deep experience in hospitality management.
The main topics offered by this course will cover Receptionist & Front office skills, operations like room services, hospitality management communication, catering, and transportation management.
Trainees in hospitality management will be equipped with the skills necessary to implement business development and quality management strategies. They will gain basic administrative abilities to control organization, planning, and scheduling activities. Most importantly, trainees will develop excellent customer service and communication skills as working in a hospitality facility involve establishing and maintaining positive working relationships with colleagues and clients.